Question 1

Can I order from several shops at once?

Accepted Answer

No. Each checkout covers one shop and one currency. Complete separate checkouts for products from different shops.

Question 2

Can I submit customisation choices at checkout?

Accepted Answer

No. A listing may describe what a maker can adapt, but the current checkout does not collect customisation selections.

Question 3

When is an order confirmed?

Accepted Answer

A seller can confirm only after quoting delivery and you accepting the current quote.

Question 4

Do I need an account to browse?

Accepted Answer

No. Browsing and the cart are open to everyone. Signing in is required at checkout and to view your orders.

Question 5

Is delivery included in the product price?

Accepted Answer

No. The seller quotes delivery after the order request. You review subtotal, shipping fee, and total before accepting.

Question 6

Who decides the delivery fee?

Accepted Answer

The seller, per order. Distance, parcel size, and their courier all affect it.

Question 7

How do I track my order?

Accepted Answer

Carrier and tracking details appear on your order page once the seller records them.

Question 8

How do I pay?

Accepted Answer

Orders use cash on delivery. Payment status is recorded separately by an authorised operator after actual collection.

Question 9

Does a delivered order mean it is paid?

Accepted Answer

No. Delivery and cash-on-delivery payment are separate statuses on the order.

Question 10

Are card or mobile payments available?

Accepted Answer

Not at present. Cash on delivery is the only payment method the platform records.

Question 11

How do returns work?

Accepted Answer

You may request a return for your own delivered order. An operator reviews the request and records approval, rejection, receipt, and closure.

Question 12

Is there a fixed returns window?

Accepted Answer

No window, return postage promise, or guaranteed outcome is stated by the platform. Each request is reviewed on its own.

Question 13

How are refunds shown?

Accepted Answer

Refund records are read-only for buyers and describe refunds completed outside the platform. A full recorded refund marks the order refunded.

Question 14

How do I open a shop?

Accepted Answer

Complete your profile, submit identity verification, and create your shop. It is saved as pending until an operator approves it.

Question 15

How long does approval take?

Accepted Answer

It depends on the operator reviewing applications. Nothing is auto-approved, and listings stay private until the shop is active.

Question 16

When does a seller get paid?

Accepted Answer

The seller collects cash on delivery. The platform records payment once an operator registers the actual collection.

Question 17

I did not receive a confirmation email.

Accepted Answer

Check spam first, then request a new link from the sign-in page. Accounts require email confirmation before the first sign-in.

Question 18

How do I reset my password?

Accepted Answer

Use the forgot-password page. If an account exists for that address, a reset link is sent to it.

Question 19

My session expired mid-checkout.

Accepted Answer

Sign in again — you are returned to the page you were on, and your cart is preserved.

Common questions, direct answers

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