Delivery is quoted per order, never assumed
Product prices and delivery charges stay separate until the seller provides a quote and you accept it.
- 1
Order requested
Checkout creates a pending order holding the product subtotal only. A missing shipping fee does not mean delivery is free.
- 2
Seller quotes delivery
The seller adds a shipping fee for your address. A revised quote replaces the earlier amount and resets your acceptance.
- 3
You accept the quote
You see subtotal plus shipping fee as the total and accept it explicitly. Nothing is charged at this point.
- 4
Seller confirms
Confirmation is blocked by the system until the current quote has been accepted.
- 5
Tracking added
Carrier and tracking details can be recorded after confirmation or while the order is shipped.
- 6
Delivered, then paid
The order moves to delivered. Cash on delivery is recorded separately by an operator after the money is actually collected.
Delivery questions
Something arrived wrong?
Delivered orders can be returned by request. An operator reviews each one and records the outcome.