You may request a return for your own delivered order. An operator reviews the request and records approval, rejection, receipt, and closure.

Is there a fixed returns window?

No window, return postage promise, or guaranteed outcome is stated by the platform. Each request is reviewed on its own.

How are refunds shown?

Refund records are read-only for buyers and describe refunds completed outside the platform. A full recorded refund marks the order refunded.

Returns

Returns begin with a request, not a promise

The marketplace records a structured return workflow without claiming an automatic eligibility period or a guaranteed outcome.

Open your orders Delivery process

Cash on deliveryPay when the order arrives

Delivery quoted per orderYou accept the fee first

Approved maker shopsOnly active shops list here

Recorded returnsRequest, review, resolution

Stage 1

Requested

A signed-in buyer opens a return request for their own delivered order. The request starts with the status requested.

Stage 2

Reviewed

An operator moves the request to approved or rejected. No outcome is decided automatically by the platform.

Stage 3

Received

An approved return can be marked received once the item is back with the seller.

Stage 4

Closed

A received return is closed to end the workflow, and the record stays visible on the order.

How refunds are represented

Refund records are read-only for buyers and describe refunds completed outside Handmade. A full recorded refund can mark an order refunded, and the total of recorded refunds cannot exceed the order total.

A refund can only be recorded against an order that was paid. Until cash on delivery has been registered by an operator, there is nothing to refund against.

Returns questions

Policy note. Template notice: this page needs review by qualified counsel and the marketplace owner before public launch. No return window, return postage promise, or mandatory outcome is stated here.